Buy First Mate Available in Plano, TX

This is our fourth time taking our schnauzer to this place and so far every experience we have had here we have loved the result. We love our groomer name Jason, he is very patient and caring towards our schnauzer. Our schnauzer has anxiety issues with being around other people but with Jason he feels calm and safe. Jason is very helpful with helping us achieve the kind of grooming we like. The staff is also very welcoming and helpful. We definitely plan to keep coming back for future grooming for our pup!

Our mini poodle, Mackenzie, had a sPaw day with Roxy today! ❤️ It was her first time getting groomed and she turned out so cute! Thanks for taking care of our baby and great job Roxy!

I would like to personally reply to the review left for me from ‘Jamie’. I am the groomer she is speaking of on the review. First and foremost, communicating what a client wants for their pups is something I don’t take lightly. I try my best each time to make sure I have the instructions I need for a groom. Second, coming on social media to leave a poor review without stating the truth is in poor taste and defamation of character. As I remember, and I hope ‘Jamie’ does as well, during the drop off process ‘Jamie’ was very rushed because she had received a ride to her appointment from someone else and needed to leave quickly! At no moment did she volunteer any ‘specific’ instructions besides asking to ‘take the dogs back end short’. Which was done. It didn’t get any more specific than that. I myself had to stop HER from rushing and ask her questions as to what she wanted done for the rest of the body. It is not the shop’s or the groomers responsibility to make sure a client comes in with enough time to explain what they want for a pup’s haircut. Clients need to take the time and in that moment with ‘Jamie’ she did not take the time and I got what information I could. A refund will not be issued because the services that were asked for at drop off were completed . A re-groom was offered and the client did not show up. It is not in my nature to do this but I obviously felt a need to come on here and defend myself from this review because this person is not being truthful to what she has stated. A review is supposed to be honest. This review isn’t honest and it is defamation of character.

We love woof gang grooming! Always take care of my babies and very transparent communication. Roxy is a great groomer.

The staff is so nice and helpful! The cake and cookies are adorable and a big hit!